PR
Pieter R

1 reviews | Active since May 2015

30 May 2015, 14:18

Standardbank lost all business and personal info.

Standardbank lost all my business and personal info after banking with them for over 3 years. Standard bank closed my account due to their error by loosing all my details. The only information that is available on their system is my CK no and my card number. <br> My business name, address, my ID no, copy of my ID, copy of my CK documents etc is all lost due tho their negligence. A bank is supposed to be a responsable entity that will save keep all this kind of importand and confidencial information. (I can't do any EFT's so none of my accounts or staff will be paid on time this month).<br> This situation is reflecting badly on myself and my business to my supplier and employees. When I opened the account I provided them with all the documentation that were required (I even had to get some of the documents to be certified as original), the bank assured me that no other information will be required and that ALL MY INFO provided will be handled with care, as this is confidencial information. <br> Pieter Raubenheimer - ***

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Replies (1)
Standard Bank
Standard Bank's reply01 Jun 2015, 12:51
Official
Hello pieter82,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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