Standardbank leaves customers out to dry

A month ago I received an sms message from Standardbank informing me my two bank accounts with them are being blocked as my proof of address is outdated. The message said I needed to go to a branch with proof of address to Fica my accounts.<br> I went to the branch in Gardens centre Cape Town first thing Monday morning with my ID and the proof of address required.<br> The clerk assured me all is in order.<br> Three weeks ago I informed Standardbank's ***** department via email and phone that I will be travelling to Europe for two weeks.<br> Alas when I logged into my internet banking a week ago from Istanbul I noticed both my accounts have been frozen.<br> This left me with no access to my salary or accounts while in the middle of Turkey.<br> I thought it would be tricky to sort this out over the phone from Europe and thus we re**** on my husband's accounts at a different bank.<br> Getting home today (on a Saturday) I phoned customer service and was informed Fica is closed for the weekend and no one can help me until Monday.<br> I am absolutely shocked that Standardbank can make such mistakes, freeze customers' accounts, leave them out to dry while out of the country and then tell me to come back on Monday!