Standardbank, it's all about the money. why care about the customer?

Hi All,

It saddens me that i was forced to share my horrible experience with you all. In the end this is the only way that we as the customer that seems like nothing against a giant like Standard bank can voice our frustrations not only regarding bad client service but the way that Standards bank just don't give a damn about your money and situation. i have been a client with Standard bank for 5 years, i have a credit card with them that somewhere, somehow it was cloned and there was ***** of a substantial amount. i logged a ***** case with them and stopped the card the moment i found out, the problem comes in that the ***** happened over a period of 3 months. they refunded and reversed the money and for that i can only thank you. BUT when i queried why no one contacted me when the limit was exceeded no one could give me a answer, my second question was how can they allow that the spending carries on even when the limit is exceeded further to this is that the limit was exceeded but a few thousand rand so where is the alarm bells????? OR IS IT ONLY ABOUT THE MONEY FOR THEM?! again no answers is provided, the best excuse was that they had a different number as a contact number that was listed, REALLY, so when i gave up my work office line or a other person in relation with me which is my mother's number you never thought of contacting them or myself on these numbers, again i pose the question is it all about the money or do clients mean something to you? i think i have my answer. this was proven again as i queried about the interest and over paid debt orders while all of this was going on, it took 7 people and holding on for almost 2 hours just to get the answer that i am responsible for these repayment (even when i expressed that its not me that spent this money). the team leader Clinton (Wish i had you surname) confidently stated that this just something that i should accept even if he did not put it in so such words. o, on top of this i said he will query one figure of repayments and get back to me the following day, uhm, Clinton i am still waiting for your call after stating this on the 2nd of August. you guys really put me off from banking with you guys and i will make it my mission to pay off this credit card and go to a bank that actually take client service seriously like FNB where i am currently banking with as well. please excuse spelling and grammar errors but these things happen when you are driven to blinding rage #Standardbank