StandardBank is ruining my ITC

Last month I open an access loan application telephonically assisted by a lady call Bianca Fourie, she read out the T&C's to me and advised me my first Debit order is going to be on the last day of February, now I have been getting calls from Standardbank credit recovery department demanding me to pay the account cause it is in arrears, went to the San Ridge branch in Midrand one of the consultant told me she can't help me, an email was sent to Bianca from the branch, few hours later she called me, and she stated again that my account is up to date, yet every single day of my life i am getting about 3 to 4 calls from different consultant none of them not willing to hear my side of the story and not even trying to help me, a week doesn't go by without me going to the branch to seek for assistance till this day my account has not been resolved.