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Prudence M
1 reviews | Active since May 2017
11 Dec 2021, 12:03
Standardbank is a ****....
Standardbank is so ***********.... after more than 20 years banking with them, this is what I get for closing my account... they busy debiting, crediting and debiting etc.... now my account is in arrears and they are still charging me interest for their incompetence.... The consultants couldn't assist me. They are busy transferring me amongst themselves. Now the last consultant tells me my account was reopened....how ? Who opened it? ..... there is a **** happening within standardbank. I'm very angry and disappointed .
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Standard Bank's replyOfficial
11 Dec 2021, 13:59Dear Prudence M
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
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Standard Bank's reply11 Dec 2021, 13:59
Official
Dear Prudence M
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
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Prudence M's updateReviewer Update
14 Dec 2021, 05:47Thank you for crediting my money. Now, could you kindly credit back also the interest that was charged because it is still sitting on negative please.
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Prudence M's update14 Dec 2021, 05:47
Reviewer Update
Thank you for crediting my money. Now, could you kindly credit back also the interest that was charged because it is still sitting on negative please.