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lwando.myira lwando.myira
1 reviews | Active since Sept 2016
23 Jun 2025, 11:51
StandardBank International Payments status updates
Hi.
I received an international payment on Friday, June 20, 2025. Since following the instructions provided on the SMS, as I usually do, this time around, the money did not reflect by the end of business, and now it's a Monday, almost midday, where I spent half of my morning trying to contact this department, but I'm just failing. When logging into my banking app and internet banking, it shows no pending payment, nor does it show a status update. So now tell me, how else are we supposed to get answers if even the agents do not respond to their emails? Kefiliwe Moepye is supposed to be attending to me, but that's not the case. I've never had issues with this, and I'm just appalled.
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Replies (4)0
Replies (4)
Standard Bank's replyOfficial
23 Jun 2025, 12:00Dear Lwando M,
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further.
Your patience and understanding are greatly appreciated.
Your patience and understanding are greatly appreciated.
Kindest Regards,
Standard Bank Hello Peter Team
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Standard Bank Hello Peter Team
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Standard Bank's reply23 Jun 2025, 12:00
Official
Dear Lwando M,
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Thank you for reaching out to us for assistance.
We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time.
Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.
Our team will be in touch shortly to assist you further.
Your patience and understanding are greatly appreciated.
Your patience and understanding are greatly appreciated.
Kindest Regards,
Standard Bank Hello Peter Team
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Standard Bank Hello Peter Team
***
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lwando.myira lwando.myira's updateReviewer Update
23 Jun 2025, 12:33Will "shortly" be within today still, or maybe tomorrow? AS I have said, there is no form of communication I have not tried since you started trading at 08:00. And still at 12:30 PM, I've received no communication, no nothing
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lwando.myira lwando.myira's update23 Jun 2025, 12:33
Reviewer Update
Will "shortly" be within today still, or maybe tomorrow? AS I have said, there is no form of communication I have not tried since you started trading at 08:00. And still at 12:30 PM, I've received no communication, no nothing
Standard Bank's replyOfficial
23 Jun 2025, 13:17Thank you for taking our call.
We understand how important this matter is to you and want to assure you that it is being treated as a priority.
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible. We truly appreciate your patience during this time.
We understand how important this matter is to you and want to assure you that it is being treated as a priority.
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible. We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank Hello Peter Team
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Standard Bank's reply23 Jun 2025, 13:17
Official
Thank you for taking our call.
We understand how important this matter is to you and want to assure you that it is being treated as a priority.
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible. We truly appreciate your patience during this time.
We understand how important this matter is to you and want to assure you that it is being treated as a priority.
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible. We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
24 Jun 2025, 09:56We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply24 Jun 2025, 09:56
Official
We would like to thank you for giving us the opportunity to address your matter.
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***
We are glad we could assist.
Kindly let us know should need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team
***