Standardbank insurance claims department. What a "BIG JOKE"

Oh no!!!!! Why paying for an insurance at Standard bank.I have reported a burst pipe inside one of the walls in my house on the 04/07/2019. Their plumbers came out and wasn't very helpful. The same day(05/07/2019) I contacted the claims department again to inform them that their plumbers that they send out couldn't help or resolve the issue. The next day I have had no choice to make a way to close of the hot water supply from the geyser that feeds the water to the damaged pipe. It was said that standard bank claims department can only attend to the situation again on Monday the 08/07/2019. From the 04/07/2019 up and till today the 23/07/2019 I have made more than 20 calls and spoke to several people at the claims department and also even at the complaints department and even to both departments managers. Nothing resolved as yet. I send them even a quote of an external contractor to do repairs etc. even the response that was given again after several calls that the quote is way to expensive???? quote was for open up a wall from the top floor bathroom(tiled, corner bath to be taken out) and bottom bathroom (tiled) both to be re-tiled and also to repair burst pipe in wall total cost R16K. both bathrooms are +/-24squares each. Where do I go now give up. HELP HELP !!!!!!!!!!!!!!!