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Markus H

1 reviews | Active since Nov 2018

11 Apr 2020, 14:47

STANDARDBANK IGNORES YOU DURING COVID-19 LOCKDOWN

I thought that I was Banking with the best Bank, however I was clearly mistaken. I have Banked with STD Bank for over 20 years and it is disappointing how Standard Bank ignores their so called prestige clients since the country is in a COVID-19 pandemic and lock down. I have phoned Standard Bank numerous times and was told my request for payment holiday for 1 month on my Revolving credit account will be escalated, I have email numerous times however have only received a generic reply and then an email from Julius Matthew asking whether assistance is for a student loan, don't emails get read? I specifically mentioned it was a for my Revolving credit account. It is clear that Standard Bank do not value their clients and moving to another Bank will be the best way going forward.

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Replies (2)
Standard Bank
Standard Bank's reply11 Apr 2020, 19:54
Official
Dear Markus Hitmann

Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support  

Kind regards 

Complaint Resolution Centre
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MH
Markus H's update22 Apr 2020, 14:55
Reviewer Update
I am truly lost for words, after I expressed my disappointment in Standard Bank ignoring their customers, I received a call from a very pleasant Lady Eli Tsholo who confirmed that my query has been resolved and that I will receive a 3 months payment holiday on my revolving credit account. 9 days later I received an email from Maria Nxumalo requesting information as per the below

  • Name and Surname: MO Hitmann
  • ID number/Account number: ***/ ***
  • What does the customer require assistance with?
    • [What assistance is needed?]
  • Why does the customer require the assistance?
    • [Why is the assistance needed?]

It is clear that I am running in circles or Standard Bank are deliberately just making customers endure more stress than we already have during the Covid-19 lock down. Receiving emails from Standard Bank informing me how valued I am as a Prestige account client is sadly over rated as I am clearly not valued during the Covid-19 pandemic.