StandardBank I am moving to a FOWARD thinking bank

I opened a contract save account online and an agent called me telephonically to get it going, it's been 2 years now and my the money should be paid out, I contacted the customer service line to give my notice as explained to me when the account was open, and the agent told me I need to go to a branch and give my notice? so I need to take time out, drive to a branch, queue for 30min for before I am assisted ? (that's how long it takes me with all my other banking queries) <br> <br> I am done with being sent from pillar to post every time I need to access my money. I am MOVING FOWARD.<br> <br> Had the same issue when I needed to access my MONEY MARKET account, which I ended up closing in August.<br>