Standardbank Homeloans division Bad Service

HomeLoans division not willing to assist me with dispute over a valid COC for the electrical compliance on a property purchase.

We purchased a property from Eskom which transferred on 19th April 2018. The COC's were 'completed' as per our conveyancing attorneys and bond attorneys and we happily moved in on 20th April 2018. On the 8th May we experienced an electrical failure at the premises, at this point we contacted the conveyancing attorneys to request our electrical certificate which had not been passed on to us yet. (It seems you have to ask these days). We contacted the electrician who confirmed that he had done the electrical inspection on 1st June 2017, almost a year before, he stated that he was not responsible since the Owner had rented the property out to tenants prior to transfer. We as the new buyers would not have accepted this certificate, yet the banks who are meant to ensure these are valid have accepted it.

We found out that the Plumbing and Beetle inspection were done prior to transfer but the Electrical Certificate was a year old.

We contacted the Seller, Eskom, they confirmed that the Certificate was valid, these are valid for 2 yrs... question being are these still valid if tenants have occupied the premises. They have refused to pay for the electrical repairs at the premises. We contacted Standard bank who are facilitating the bond and are currently the owners of the property until we pay them... they refused to assist us with this predicament and have referred us to the seller.

Let me warn other buyers of Standard Bank who are not willing to assist buyers with issues like these and have in effect washed their hands of the matter.

We went to the CPA who have confirmed via email that this issue between Eskom and ourselves the buyer in not their jurisdiction ... "Please note that this matter is out of our office jurisdiction." What a useless department, effectively scared to hold another department accountable.

I believe that Standard Bank should assist their client with this issue. What would happen if their is a fire, is our certificate still valid or will standard bank now use this loop hole to not pay us out for damages