Standardbank Home Loan- Terrible Customer Experience

I have been trying to apply for a further bond from Standard bank for 2 months. The call center agents notified me about the documents I need to send, which I do send to both the agents'work email addresses and the document queue- ***. For some stupid frustrating reason, they keep closing my application even though I have submitted all the documents they requested. Nobody ever bother to email me or call me to notify me of this or even ask if I will be proceeding with the application. The re-instatement department takes over a week to re-instate the account. I am so frustrated with Standardbank, I don't know what to do anymore. Standardbank Home Loans has given me the worst service ever!!!