aM
arie M
1 reviews | Active since Jul 2020
05 Aug 2020, 11:42
Standardbank home loan department
Standardbank homeloan department is a disgrace
You can only access them via phone even if you went into a branch
If you Phone it take for ever to speak to a consultant this morning hold for 17 min just to be cut of when the consultant transfer the call Second time waited 12 min got cut off again Third time it was a arrogant consultant asking security question that is not relevant, and after answering them he could not answer my questions or help me and truing to make me look stupid
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
05 Aug 2020, 11:51Dear Arie
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply05 Aug 2020, 11:51
Official
Dear Arie
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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aM
arie M's updateReviewer Update
05 Aug 2020, 17:35If you look at standard banks reply it, is standard to all reviews which to me means:
1. Done by computer ,no personal contact
2. Done by somebody that can not or is not allowed to do a proper job
3. Standard bank do not care at all
1. Done by computer ,no personal contact
2. Done by somebody that can not or is not allowed to do a proper job
3. Standard bank do not care at all
aM
arie M's update05 Aug 2020, 17:35
Reviewer Update
If you look at standard banks reply it, is standard to all reviews which to me means:
1. Done by computer ,no personal contact
2. Done by somebody that can not or is not allowed to do a proper job
3. Standard bank do not care at all
1. Done by computer ,no personal contact
2. Done by somebody that can not or is not allowed to do a proper job
3. Standard bank do not care at all
Standard Bank's replyOfficial
14 Aug 2020, 13:51Dear arie mooiman
Thank you for posting your comments.
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Standard Bank's reply14 Aug 2020, 13:51
Official
Dear arie mooiman
Thank you for posting your comments.
Thank you for posting your comments.
Emails was sent to you requesting further details, to date no response received. Should your matter still not be resolved, please revert directly to me.
Kind regards
Clint Petersen
Complaint Resolution Centre
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