Standardbank funeral policy is disappointing

I am very disappointed in standardbank funeral claims on 8th May 2025 my aunt passed away and I submitted a claim on 12th May 2025 as I was told it will be 48 hours before the claim will paid out but there was no payout or contact from standardbank after 48 hours as they promised on 15th May 2025 I went back to the bank to get feedback and waited over an hour to speak to a consultant just to follow up on my claim the consultant inform me that my documents is at the assessors and they told me I should be patient how can one be patient if you lost a loved one and have to bury them and have no piece of mind because standardbank take forever to assist with claims and the consultants are not very friendly or give you much assistance how do they expect you to bury your loved one so now people have to go and make debt for the funeral really now are you expecting a deceased to lay for months until you assist I don't think I will keep my other policies that I have at standardbank