Standardbank funeral cover

If I could give standardbank a zero rating I would!!!I put in a claim on 12 May 2025 at Langebaan branch on the 15th May 2025 I went back to the branch to do a follow up since the consultant said it would take about 48 hours to pay out they informed me that payout will be made the same day needless to say there was no payout made still waiting for that seems like standardbank seems to know the trauma they put they clients through you can't even moan the lost of a loved one because you have to stress more about how you going to pay for they funeral even though you have funeral policy really disappointed in standardbank and no one has contact me or give feedback