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Unknown U

1 reviews | Active since Jun 2023

02 Apr 2024, 21:16

Standardbank Freezes My Account for the Money i have worked for

Worst service at Standard bank, i received funds from old mutual Superfund now Standardbank freezes my account for no reason the funds was my superfund with old mutual i was left stranded did not have food as my account was locked , my rent is due i do not have funds the are kicking me out because of the worst service that i got from standardbank i did not know that banking with standardbank is a night mare , You can not want proof of payment from me why did not you contact old mutual for the proof of payment , i was not notified i just find the account freezed i have to pay accounts ,car installment , rental, i am so so stranded i do not have money please attend to this as urgent as possible i have superfund statement that shows amount due to me from old mutual

I am frustrated being going throw this for the money i have worked for being treated like an idiot for my money Standarbank sort this as urgent as possible all people i have sent money their accounts are freezed for no reason they have got debts to pay now to is i am So disappointed i am awaiting this to be sorted so i can take my money and go bank with other bank

Old mutual their system generate proof of payment in 5 business day which i can not wait for i am frustrated because of standardbank My PureSave account is freezed for no reason

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Replies (3)
Standard Bank
Standard Bank's reply03 Apr 2024, 07:06
Official
Good day

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply03 Apr 2024, 10:31
Official
Good day 

Please note that your matter is under review, and we will up and get back to you.

Our team will be in touch. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply10 Apr 2024, 15:49
Official
Good day 

We made three attempts to reach you on your mobile and sadly could not get hold of you. Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist. 

In the meantime, we will be closing the matter, but we are available to you should you need assistance. 

Kindest regards, 
Standard Bank Social Media Team
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