Standardbank

I wrote to Standardbank on the 10th January, checking status of my complaint, as they have responded last year Sept that they will investigate. on the same day they responded with an apology & lack of communication from their part. This matter was escalated to the deceased estates team to advise further. I will follow up with them to find out what happened on the matter. On the 3rd February i wrote to the Bank, asking for progress report, as i was promised he/she will check with deceased estates team, up to date, i'm still waiting. Standardbank they don't respect their clients, that's the reason my late father died before he can get his investments, I mean the account was open in 2002 , supposed to mature 2007. He never got any communication from the bank.