1 reviews | Active since Jul 2017
Standardbank enables **********
<p>On 14 November2016 I made a payment to a supplier in Costa Rica using the international business online platform. late that afternoon I was informed that the Bill of lading supp**** to me by the client was **********. becasue it was after hours ( Costa Rica is 8 hours behind us in Time) I had to wait until the next morning( Date of vallue for transaction) to stop this payment which I immediately did. I was informed that the money will take 3 working days to be back in my account but that although this money have been withdrawn from my account it has not been requested by the foreign bank yet. This was repeated to me the next day and the day afterwards by different consultants ( I have all this recordings) Weeks afterwards I was informed by the business complaint centre that the money was paid out to the beneficiary. We are now 8 months later and Standardbank just denies liability eventhough I have done everything humanly possible to stp this payment from going through. I not only have lost my money I have also lost my contract with the clients and am now being taken to court becasue of this. I have lost my credibility as a relaible supplier and all of this because Standardbank prefers to enable ********** instead of support clients that have been clients for years. I have lots of correspondense to backup all of this. We are talking to the tune of hundreds of thousands of rands... not just a few rand. This is a nightmare and I am hitting my head against a brick wall. I am not writing this to be spitefull but purely becasue I have no idea what else to do. My lawyer costs just to try and get something done is allready close to R100 000. </p>
Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
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Thank you for posting your comments.
Your matter was escalated accordingly. We will revert to you as soon as possible.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 17 July 2017.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 17 July 2017.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
***
This morning I reeceived this reply from Standardbank:
Good day Mrs Gericke
Thank you for allowing us the opportunity to look into your matter.
Please find attached the Ombudsman assessment regarding your matter.
I sincerely apologise for any inconvenience and frustration the matter has caused you.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaints Resolution Centre (CRC) Hellopeter
Tel: + ********** 4668
Fax: +27 11 ********** |
**********I rep**** as follows:
Good day,
Do you for one moment think I have not received this? I have waited no less than six months for this. Have you read it? It says exactly what I said and that is why I am going to the media with this. I also contacted Carte Blanche.
Standardbank took my money and did not follow my mandate. This ombudsman letter does not tell me I have no case against the bank only that they are not capable of handling it as the ombudsman. I will fight you on every platform I can find and I will take you to court if you do not want to settle this amicably. Even if it takes me years and every flippen sent I have. I will not allow this to just be pushed aside. My mandate to the legal team working with this is to not only take Standardbank to court for the money lost but also for the loss of income I suffered when I lost my contract and almost my business. I will not just take this on the quiet.
Do you for one moment think the ombudsman report negates you of any liability?
I went to the ombudsman to try and settle this… I will never remove the Hello Peter complaint, and I will renew this every week so I can know that everybody reads it. I will continue going to every public domain to tell my story. The bank has *****ed me over to the tune of R350 000,00 and I will fight this and put this out there as far as possible.
This morning I reeceived this reply from Standardbank:
Good day Mrs Gericke
Thank you for allowing us the opportunity to look into your matter.
Please find attached the Ombudsman assessment regarding your matter.
I sincerely apologise for any inconvenience and frustration the matter has caused you.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaints Resolution Centre (CRC) Hellopeter
Tel: + ********** 4668
Fax: +27 11 ********** |
**********I rep**** as follows:
Good day,
Do you for one moment think I have not received this? I have waited no less than six months for this. Have you read it? It says exactly what I said and that is why I am going to the media with this. I also contacted Carte Blanche.
Standardbank took my money and did not follow my mandate. This ombudsman letter does not tell me I have no case against the bank only that they are not capable of handling it as the ombudsman. I will fight you on every platform I can find and I will take you to court if you do not want to settle this amicably. Even if it takes me years and every flippen sent I have. I will not allow this to just be pushed aside. My mandate to the legal team working with this is to not only take Standardbank to court for the money lost but also for the loss of income I suffered when I lost my contract and almost my business. I will not just take this on the quiet.
Do you for one moment think the ombudsman report negates you of any liability?
I went to the ombudsman to try and settle this… I will never remove the Hello Peter complaint, and I will renew this every week so I can know that everybody reads it. I will continue going to every public domain to tell my story. The bank has *****ed me over to the tune of R350 000,00 and I will fight this and put this out there as far as possible.