MM
Maiphepi M

1 reviews | Active since Apr 2020

28 Apr 2020, 22:03

Standardbank

Standardbank convinces its prestige account holders to get stdbank sim card at a cost of R39 p/m with the benefit of getting data worth R209 and airtime (R209). However they never load airtime and data as promised but deduct as much as over R500 from registered customers whether you used the sim card or not. The debit orders are irreversible and unfortunately due to lockdown you cannot cancel the sim card service. I would like std bank to reverse the debit order with the reference number below and cancel the sim card with immediate effect.

0
Replies (2)
Standard Bank
Standard Bank's reply29 Apr 2020, 06:52
Official
 
Hello Maiphephi

Thank you for posting your comments. 

Your matter has escalated accordingly. We will revert to you as soon as possible. 

Kind regards 
Complaint Resolution Centre 
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Standard Bank
Standard Bank's reply04 May 2020, 14:06
Official
Dear Maiphepi Modise

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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