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Matsobane M

1 reviews | Active since Aug 2009

09 Sept 2019, 16:08

Standardbank EasySell

My description of Standard Bank EasySell is: **** for Data Mining. I put an offer to the property they advertised on MyRoof.co.za. Then contacted the agent the have registered contact details for. We set up an appointment to view the property and I then signed and offer to purchase.

Days passed and I didn't get the response of the offer I made. Instead day in and day out Have been calling the agent to give me update. The agent said that the owner is refusing to sign the offer which I made and is the exact amount that the bank (Standard Bank) listed it with.

I then called standard bank and told them the situation and I was assured that they will call both the agent and the owner and give me feedback on Monday. Monday afternoon there was no feedback from Standard Bank. I then called them myself and explained my situation again only to be told that there is nothing that they can do if the owner is refusing to sign.

This to me is absolute "nonsense" as Standard Bank is the one that has listed the property on myroof.co.za.

I am in no way encouraging anyone to use Standard Bank as their dealing are *****. I will advise my spouse to stop using this bank and rather move to another bank. Customer service is horrible.

If anyone is thinking of using Standard Bank... I will say run!! Look for another Bank.

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Replies (2)
Standard Bank
Standard Bank's reply10 Sept 2019, 14:26
Official
Dear Matsobane Matthews

Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  
We apologize for the inconvenience and undue frustration, this has caused.  
We greatly appreciate your continued support 
Kind regards 
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply10 Sept 2019, 14:39
Official
Dear Matsobane Matthews

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that this matter has been responded to.

Kind regards

Clint Petersen
Complaint Resolution Centre
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