CA
Candice A
1 reviews | Active since Apr 2015
22 Jun 2023, 19:30
Standardbank delighted as destruction and poverty rages in repo rate increase
Standardbank is bathing in the increase of money they are raking in from their long standing customers. No other institute has showed this amount of insensitivity and evilness for what is transpiring in the country.
Their payment arrangement options for a customer having credit products with them are "pay the full amount"... I sarcastically joked that I will have to short pay my Standardbank home loan so that I can pay my other products in full as per this STUPID payment arrangement. The response was "yes contact home loans". Why the heck do we have to call them for payment arrangement options if their payment arrangement is to pay in full??
Standardbank is taking our money and enjoying through the repo rate, and then expect us to go ***** money to make up for the extra large amounts of money they are taking from us?? It must be nice working for Standardbank and getting these massive salary increases because clearly no one at Standardbank is affected by the current economic crisis. Closing all my products with Standardbank as soon as I can!
Helpful (0)
Replies (5)0
Replies (5)
Standard Bank's replyOfficial
23 Jun 2023, 07:16Dear Candice
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply23 Jun 2023, 07:16
Official
Dear Candice
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We will be taking a closer a look and will get back to you
Kindest regards,
Standard Bank Hello Peter Team
CA
Candice A's updateReviewer Update
23 Jun 2023, 12:20Thanks for your reply. I have called several times across the past few months and the response was the same. If this is not the level of service you strive for, please be transparent and honest and post the payment arrangement options available for their car, credit card, and other standardbank products. Surely if I am being told that I should still just pay the installment as the option for my payment arrangement, then those are the general options.
Very simple and easy. Otherwise, just stop deceiving people and tricking them into thinking that if they call Standard Bank there will be solutions for the additional money that the bank is currently taking from them. The repo rate is not something that was deicided by us as citizins, and its something that the banks are benifiting from alone. Which is very clear based on Standardbank's eagerness to milk people for money that they are taking the majority of.
Very simple and easy. Otherwise, just stop deceiving people and tricking them into thinking that if they call Standard Bank there will be solutions for the additional money that the bank is currently taking from them. The repo rate is not something that was deicided by us as citizins, and its something that the banks are benifiting from alone. Which is very clear based on Standardbank's eagerness to milk people for money that they are taking the majority of.
CA
Candice A's update23 Jun 2023, 12:20
Reviewer Update
Thanks for your reply. I have called several times across the past few months and the response was the same. If this is not the level of service you strive for, please be transparent and honest and post the payment arrangement options available for their car, credit card, and other standardbank products. Surely if I am being told that I should still just pay the installment as the option for my payment arrangement, then those are the general options.
Very simple and easy. Otherwise, just stop deceiving people and tricking them into thinking that if they call Standard Bank there will be solutions for the additional money that the bank is currently taking from them. The repo rate is not something that was deicided by us as citizins, and its something that the banks are benifiting from alone. Which is very clear based on Standardbank's eagerness to milk people for money that they are taking the majority of.
Very simple and easy. Otherwise, just stop deceiving people and tricking them into thinking that if they call Standard Bank there will be solutions for the additional money that the bank is currently taking from them. The repo rate is not something that was deicided by us as citizins, and its something that the banks are benifiting from alone. Which is very clear based on Standardbank's eagerness to milk people for money that they are taking the majority of.
Standard Bank's replyOfficial
23 Jun 2023, 12:23Hi Candice
Thank you for getting back to us. We can assure you that your matter is now in the right hands.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We can assure you that your matter is now in the right hands.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply23 Jun 2023, 12:23
Official
Hi Candice
Thank you for getting back to us. We can assure you that your matter is now in the right hands.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Thank you for getting back to us. We can assure you that your matter is now in the right hands.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support.
Kind Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
26 Jun 2023, 13:17Dear Candice,
We hope you're well. We made attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience.
We eagerly await your response.
Kindest regards,
Standard Bank Social Media Team
We hope you're well. We made attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience.
We eagerly await your response.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply26 Jun 2023, 13:17
Official
Dear Candice,
We hope you're well. We made attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience.
We eagerly await your response.
Kindest regards,
Standard Bank Social Media Team
We hope you're well. We made attempts to reach you on your mobile and sadly could not get hold of you. We have sent an email so that you can reach out to us at your convenience.
We eagerly await your response.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's replyOfficial
27 Jun 2023, 12:37Dear Candice,
We made multiple attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
We made multiple attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
Standard Bank's reply27 Jun 2023, 12:37
Official
Dear Candice,
We made multiple attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team
We made multiple attempts to reach you on your mobile and sadly could not get hold of you.
We have sent an email so that you can reach out to us at your convenience.
In the meantime, we will be closing the matter but we do hope you will contact us if you still need any assistance.
Kindest regards,
Standard Bank Social Media Team