TM
Terence M

1 reviews | Active since Jan 2021

26 Jan 2021, 14:18

Standardbank deceased estate play with time and charge you for it.

My sister has passed 4 years ago, we submitted all relavent documents to the deceased estate department. They never communicated for three years and in the beginning of the fourth year they requested medical history documents through GAP their subcontractor. We sent it and the insurance paid out after 3 years 7 months.

However the account has accumulated almost 200k interest from a 320k tgat needed to be paid of.

They want the family to be liable for these amount.

My mom lives in the house 68 years of age. Standardbank never communicated at all accept yesterday when I called GAP, they did not care.

XAVIER PETERSEN does not care. I rather prefer to be to be ****** at gun point like I was, but this feels so much worse, they even do it with a so called caring attitude.

Standardbank make this right!

0
Replies (1)
Standard Bank
Standard Bank's reply27 Jan 2021, 04:29
Official
 Hello Terence, 
  
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
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