1 reviews | Active since Jun 2018
STANDARDBANK CREDIT CARD ***** DEPARTMENT
There was ***** on my credit card. Four transactions with a total of R5000 plus. This happened in May and after sending emails, going into the bank, still no feedback was given to me. This is now 8 weeks later. Standardbank is quick to call me to make a payment but if there are issues like this, i hear nothing from them. I am going to close my account and then open one at FNB if this problem doesnt get solved immediately. I never do any online shopping so this is not on. I will take this case further if Standard bank does not attend to this problem. I am not going to pay for something i didnt buy.
Dear Romene Van Eck
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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Dear Romene Van Eck
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Dear Romene Van Eck
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Dear Romene Van Eck
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that the matter has been addressed.
Kind regards
Clint Petersen
Complaint Resolution Centre
***