NL
Neta L
1 reviews | Active since Nov 2016
14 Nov 2016, 16:35
Standardbank credit card division
<p>I settled my account in March this year and to date the account has not been cleared despite me getting the settlement letter, for 8 months now almost every month i get a letter saying I awe them money. I keep emailing the settlement letter and proofs of payment and spend money on calling their call centres and being sent from pillar to post until being told the matter has been resolved, only for me to get handed over emails and letters after all the struggle of getting the account closed, I am really irritated now. I have been patiently trying to get this sorted and it's not working.</p>
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Replies (2)Standard Bank's replyOfficial
15 Nov 2016, 13:36Good day Neta Likhethe
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
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*** (fax)
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Standard Bank's reply15 Nov 2016, 13:36
Official
Good day Neta Likhethe
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's replyOfficial
16 Nov 2016, 15:27Good day Neta Likhethe
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
Standard Bank's reply16 Nov 2016, 15:27
Official
Good day Neta Likhethe
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter was allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
