Standardbank Centurion Branch shredding Cards not collected during lockdown without informing cardholders

I had received an SMS 25/02/2020 notifying me that my standardbank card has been delivered to Centurion Branch. Unfortunately I was unable collect the card before the lockdown in March. Today I went to the branch to collect the card and after queuing up for about 2hours I was told that the branch had shredded the card after I delayed to collect it.

This is a terrible service. In which world does a Bank shred an active account card without even the courtesy of a call or SMS reminder in the middle of a lockdown? Now I am being asked to pay for a card to be reissued.

This is unfair practice. My account was still active, card was delivered to branch; an SMS was sent without any notice or established time limit to collect, then card was shredded by the branch and I must pay for another card?

Hi Peter, I request that the bank must replace my card at there own cost. The branch did not receive any instruction from me to shred my card,

I had complained about this to the branch manager Jan Steyn and to the Front office staff Seshnee Pillay.