DM
Dimakatso M
1 reviews | Active since Sept 2015
15 Jul 2020, 09:55
Standardbank
I hav been calling standard bank call center for the past 2day and they hav been transferring me from one agent to the next . Everything about standard bank is slow and their call center agents are so rude not even patient. I'm very disappointed with standardbank . I hav spent 500 on airtime calling them to make arrangements
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Replies (2)
Standard Bank's replyOfficial
15 Jul 2020, 11:20Dear Dimakatso
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply15 Jul 2020, 11:20
Official
Dear Dimakatso
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
DM
Dimakatso M's updateReviewer Update
17 Jul 2020, 10:26So why aren't I receiving any call from you to b assisted. Even when I go to the branch the que is long and slow
No one is even asking how can they assist like other banks Absa for example
Everyone is on the same que. A person has to wait 3 hours for assistance. I'm at Menlyn now the que is extremely long and not moving,even old ppl are standing
No one is even asking how can they assist like other banks Absa for example
Everyone is on the same que. A person has to wait 3 hours for assistance. I'm at Menlyn now the que is extremely long and not moving,even old ppl are standing
DM
Dimakatso M's update17 Jul 2020, 10:26
Reviewer Update
So why aren't I receiving any call from you to b assisted. Even when I go to the branch the que is long and slow
No one is even asking how can they assist like other banks Absa for example
Everyone is on the same que. A person has to wait 3 hours for assistance. I'm at Menlyn now the que is extremely long and not moving,even old ppl are standing
No one is even asking how can they assist like other banks Absa for example
Everyone is on the same que. A person has to wait 3 hours for assistance. I'm at Menlyn now the que is extremely long and not moving,even old ppl are standing