StandardBank Brits is the worst!

StandardBank Brits have me the worst experience on the 20th September 2022. I went there on my lunch break, frustrated that there was an amount of R385 that was taken from my account without my knowledge. I went to the Branch and greeted the lady who was on reception and took her time to greet back. I then proceeded to tell and her and showing her what debited my account. Without me finishing what I was saying she asked (rudely? if I buy anything online and I said yes, but only clothing. She then told me that's not what she asked, she asked if I buy online. I tried again explaining that I clicked on the link of what debited my account and it has to do with resumes and stuff, but she didn't wanna hear it and told me twice that it's not what she asked. Waited almost until the end my lunch break. I then went to her and asked if I can't be helped since I've waited long enough and since my matter is urgent, she then instructed me to call the ***** line in their branch. I took more than 19 minutes on the phone and arrived late at work due to her incompetence!