NB
Natasja B

1 reviews | Active since Sept 2013

15 Oct 2021, 09:11

Standardbank Boksburg Poor Service.

11 October I went to Standardbank Boksburg to do business banking. (Bulk deposits) Teller 28 refused to do all my deposits. She processed 3 deposits and refused to do 2 deposits - because the other 2 does not have any coins. She exclaimed that I must go stand in line by the atm and deposit my other 2 deposits. I find that ridiculous and pure laziness. I already stood in a line outside and inside to do the deposits. Because she doesn't want to do the other 2... I must go stand again in line outside. It would have taken her another 5 minutes to do my other deposits. Absolutely ridiculous!

0
Replies (2)
Standard Bank
Standard Bank's reply15 Oct 2021, 11:44
Official
Hello Natasja,
 
Thank you for posting your comment. 
 
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 
 
We apologize for the inconvenience and undue frustration, this has caused.  
 
We greatly appreciate your continued support  
 
Kind regards, 
Complaint Resolution Centre
*** 
*** (fax)
*** 

NB
Natasja B's update15 Oct 2021, 12:34
Reviewer Update
Hi
Thank you for the quick response. I really hope this matter are investigated and seriously addressed.

Natasja