MN
Malusi N

1 reviews | Active since Oct 2023

16 Oct 2023, 19:29

Standardbank blocked my funds with a reason

My business funds have been blocked by Standard Bank, and my business banker, Sharda S. Rabikisson, from the Pietermaritzburg Hayfields Standard Bank branch, has been uncooperative. Instead of helping me unblock my funds, she asked personal questions about my business and client acquisition methods. She even requested my business model and plan, which raised concerns about the security of my trade secrets.

Standard Bank has not provided any email communication explaining why my funds were blocked. To add to the frustration, I received a call from a rude investigator named Adam Moses, who also inquired about my client acquisition methods and when he did not understand my business he said he will not unblock them, he will just further investigate and call more of our clients. It's an abuse of power and It's disheartening to see that questions about the source of prosperity are asked when you're successful, but no one asks about the source of poverty when you're struggling.

I have encountered racial ************** from both Adam Moses, the investigator from Standard Bank, and Sharda S. Rabikisson, my business banker. I'm patiently awaiting the unblocking of my business account and will update this report when the issue is resolved.

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Replies (36)
Standard Bank
Standard Bank's reply17 Oct 2023, 06:54
Official
Dear Malusi

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
***
MN
Malusi N's update17 Oct 2023, 10:51
Reviewer Update
I want to further
express my deep concerns regarding the ongoing issue with my blocked business funds at Standard Bank. To date, I have not received any assistance in resolving this matter, and the impact on both my livelihood and business has been significant.

My business banker, Sharda S. Rabikisson, has been uncooperative in helping me unblock my funds. Instead of providing the necessary support, she has been asking personal questions about my business and client acquisition methods. She even requested my business model and plan, which raised concerns about the security of my trade secrets. Furthermore, Standard Bank has not provided any email communication explaining why my funds were blocked. To add to the frustration, I received a call from an investigator named Adam Moses, who displayed a rude and unprofessional attitude. Mr. Moses also inquired about my client acquisition methods and, upon not understanding my business, expressed his intention to conduct further investigations and contact more of our clients. This approach is not only an abuse of power but also deeply unsettling. I must highlight that I believe I have encountered racial ************** from both Adam Moses and Sharda S. Rabikisson during these interactions. This situation has been deeply distressing, as I am patiently awaiting the unblocking of my business account. I kindly request urgent action to resolve this issue and provide clarity on why my funds have been blocked.

I will continue to monitor the progress of this matter and provide updates on the resolution.
Standard Bank
Standard Bank's reply17 Oct 2023, 10:56
Official
Dear Malusi

Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.
 
Kindest regards, 
Standard Bank Hello Peter Team 
*** 
MN
Malusi N's update18 Oct 2023, 07:51
Reviewer Update
I am updating this to express my deep concern and frustration regarding the ongoing issue with my business account. My funds have been blocked for weeks, and the matter remains unresolved. The situation is increasingly distressing due to a lack of communication and uncooperative behavior from my business banker, Sharda S. Rabikisson, at the Pietermaritzburg Hayfields branch. Sharda's inquiries have gone beyond the necessary and relevant, delving into sensitive areas of my business, including client acquisition methods and business models. This raises concerns about the security of my trade secrets. Furthermore, my interaction with investigator Adam Moses has been disheartening. His rudeness, coupled with inappropriate questions about my business and client relationships, is an abuse of power and raises questions of racial **************. I'm patiently awaiting a resolution, and I hope for a prompt and fair resolution to this matter as it is destroying the livelihood of my business of my business.
Standard Bank
Standard Bank's reply18 Oct 2023, 08:24
Official
Dear Malusi 

Our team will be reaching out to you shortly.

Please be on the look out for our call.

Thank you

 
Kindest regards, 
Standard Bank Hello Peter Team 
*** 

 



Standard Bank
Standard Bank's reply18 Oct 2023, 08:45
Official
Dear Malusi

Thank you for taking our call.

Please note that we have escalated this matter.

Our Leadership team will be in touch with further feedback.

Have a great day further.

Kindest regards, 
Standard Bank Hello Peter Team 
*** 



MN
Malusi N's update19 Oct 2023, 12:14
Reviewer Update
As a young black entrepreneur, I cannot help but interpret this incident as a case of profiling, bias, and abuse of power. It is disheartening to have encountered such an experience, especially when we have held Standard Bank in high regard for its commitment to professionalism and service excellence.

We urgently request that Standard Bank promptly releases our funds without further delay or impediments. We trust that this matter will be resolved promptly, and our trust in the institution's commitment to fairness and equality will be reinstated.

We kindly request that this matter be treated with the urgency it warrants, and we look forward to a swift resolution. Your immediate attention to this issue is greatly appreciated.
Standard Bank
Standard Bank's reply19 Oct 2023, 12:22
Official
Dear Malusi

Thank you for getting back to us, we understand your frustration regarding this matter. 

We have forwarded your concerns to the Business management team dealing with this case. 

We sincerely regret any delays experienced whist dealing with us. 
 
Kind regards, 
Standard Bank Hello Peter Team 
*** 
MN
Malusi N's update19 Oct 2023, 15:14
Reviewer Update
In the midst of this journey, an unexpected twist occurred. It wasn't long after my encounter with Sharda S. Rabikisson and Standard Bank that I received a call from Adam Moses, the investigator. However, his line of questioning took a disconcerting turn. He delved into how I managed to run a successful business, as if to suggest that someone like me shouldn't be thriving in the business world.

This troubling encounter left me disheartened and questioning the integrity of these individuals. I couldn't help but wonder if I was facing not only an issue of financial transactions but also a deeper issue of racial **************. It was a stark reminder that biases and prejudices could still infiltrate the world of business.

Despite these challenges, I remain resolute in my pursuit of justice and the unblocking of my business account. I believe in the principles of fairness, equal opportunity, and merit-based success, regardless of one's background or ethnicity.

I'm determined to see this through, and I will continue to share updates on my journey towards resolution. Together, we can shed light on the issues that matter and pave the way for a more inclusive and equitable business environment.
Standard Bank
Standard Bank's reply19 Oct 2023, 15:22
Official
Good Day 

We are saddened to hear that this has been your experience. 

We take these matters very seriously and can assure you that we will be attending to your query with urgency. 

We will be taking a closer a look and will get back to you shortly. 

Kindest regards
Standard Bank Hello Peter Team 
***
MN
Malusi N's update19 Oct 2023, 17:42
Reviewer Update
I hope that Standard Bank values all its customers and strives to provide equitable support to business owners, regardless of the colour of their skin. My request remains the same: a fair and prompt resolution to the account block issue.
Standard Bank
Standard Bank's reply19 Oct 2023, 17:45
Official
Good Day Malusi 

We would like to assure that we treat our customer fairly and your matter is receiving the attention it deserves.

Our agents will reach you as soon as possible.

Kind Regards
Standard Bank Hello Peter Team
***
MN
Malusi N's update20 Oct 2023, 11:15
Reviewer Update
Standard Bank's silence regarding my blocked funds remains. This situation is making me deeply worried.

I had always believed in the principle that Standard Bank treated all clients equally, regardless of their background.

My faith in fairness and equality is now shaken. I urgently need this issue resolved, as it deeply concerns me to witness a black-owned business facing such treatment.

Standard Bank must practice ethical, inclusive and equitable business banking and remember that we are human and business owners first before we are black and white.
Standard Bank
Standard Bank's reply20 Oct 2023, 11:25
Official
Good Day Malusi

Rest assured our team is working around the clock to ensure that your query gets resolved, the team will be in contact with you.

Warm Regards
Standard Bank Hello Peter Team
***
MN
Malusi N's update20 Oct 2023, 13:32
Reviewer Update
What is even more distressing is the promise made by Standard Bank to provide updates and the assurance of a call. Regrettably, these promises have gone unfulfilled, and their lack of communication is a cause for further concern.

I remain determined to resolve this issue, as it deeply concerns me to witness a black-owned business facing such treatment.
Standard Bank
Standard Bank's reply20 Oct 2023, 13:47
Official
Good Day

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards
Standard Bank Hello Peter Team 
***
MN
Malusi N's update20 Oct 2023, 15:40
Reviewer Update
The recent call from Adam Moses only added to the emotional turmoil. It offered no solace or constructive information but merely emphasized that my banker Sharda S Rabikisson and her manager must make the decision. This stagnant state of affairs is nothing short of a brutal assault on the very livelihood of a black-owned business, one that has worked tirelessly to establish itself. Standard Bank do you hate black owned businesses this much?
Standard Bank
Standard Bank's reply20 Oct 2023, 16:21
Official
Goo Day Malusi 

We can tell that you are not happy with our service so far.

Kindly allow our us time to investigate your mater and we will revert to you with a response.

Kind Regards
Standard Bank Hello Peter Team
***
MN
Malusi N's update20 Oct 2023, 18:12
Reviewer Update
I was met with insensitive treatment, prolonged response times, and a lack of clear communication regarding the reasons behind the account block.

I firmly believe that such actions, if rooted in racial profiling, are not only morally wrong but also very malicious. I expect Standard Bank to adhere to ethical standards in all its dealings with customers, irrespective of their race or ethnicity.
Standard Bank
Standard Bank's reply21 Oct 2023, 07:58
Official
Dear Malusi

Our team is still finalizing this matter.

Please allow us some time to get back to you.

We will be in touch with further feedback.

Kind Regards
Standard Bank Hello Peter Team
*** 



MN
Malusi N's update25 Oct 2023, 16:19
Reviewer Update
I am writing to express my deep concern about the extended blockage of my funds with Standard Bank. I have sought resolution for several weeks without clarity or progress, leaving me distressed.

My banker, Sharda S. Rabikisson, and the investigator, Mr. Adam Moses, have been involved in this matter. While I understand due diligence, the nature and timing of their inquiries have raised concerns.

I kindly request a swift resolution, a clear explanation for the fund blockage, and immediate release of the funds. Transparent communication is essential.

I await your prompt response.
Standard Bank
Standard Bank's reply25 Oct 2023, 16:31
Official
Dear Malusi 

Thank you for reaching out to us.

The matter  is currently being treated as a priority.

Due to the complexity of the matter the Relationship Manager has advised that the estimated turn around time is 7 business days.

We will revert with feedback as soon as a conclusion has been reached.

We value and appreciate your patience and understanding.

Kind Regards
Standard Bank Hello Peter Team
*** 











MN
Malusi N's update31 Oct 2023, 10:16
Reviewer Update
It has been an extended period since my account was blocked, and despite repeated attempts to seek information and resolve the issue, I have received neither a clear explanation nor a professional update on the situation. This has resulted in considerable financial strain and operational challenges for my business.
Standard Bank
Standard Bank's reply31 Oct 2023, 10:23
Official
Good Day Malusi

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Thank you. 

Kindest regards 
Standard Bank Hello Peter Team 
***
MN
Malusi N's update31 Oct 2023, 11:33
Reviewer Update
I expect a comprehensive response and clear steps toward the resolution of my account without further delay. The time for patience has passed, and I require immediate action to rectify this situation and restore my faith in Standard Bank's commitment to its customers.

I await your immediate attention and a prompt resolution to this crisis.
Standard Bank
Standard Bank's reply31 Oct 2023, 12:18
Official
Good Day Malusi

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience.

Kindest regards 
Standard Bank Hello Peter Team 
***
MN
Malusi N's update06 Nov 2023, 13:22
Reviewer Update
I have deep dissatisfaction with the treatment I have received despite multiple calls and emails regarding my account issue. It is disheartening to experience such poor customer service. I expect a prompt resolution and improved communication from Standard Bank.
Standard Bank
Standard Bank's reply06 Nov 2023, 13:31
Official
Dear Malusi

We will follow up with our team and we will be in touch.

Kindest regards 
Standard Bank Hello Peter Team 
***


MN
Malusi N's update07 Nov 2023, 13:10
Reviewer Update
Is Standard Bank is treating me like I am sub human because I a black businessman. Do you thrive off violated livelihood of your black customers?
Standard Bank
Standard Bank's reply07 Nov 2023, 13:17
Official
Good Day Malusi

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience.

Kindest regards 
Standard Bank Hello Peter Team 
***
MN
Malusi N's update07 Nov 2023, 21:40
Reviewer Update
Is Standard Bank treating me like I am sub human because I am a black businessman. Do you thrive off violated livelihoods of your black customers?
Standard Bank
Standard Bank's reply08 Nov 2023, 07:14
Official
Hi Malusi

 
We sincerely apologize for the inconvenience caused.
 
 Kindly note that we will follow up on this matter.
 
 We will be in touch with further feedback.
 
 Kindest regards
 Standard Bank Hello Peter Team
 *** 
MN
Malusi N's update14 Nov 2023, 13:36
Reviewer Update
The previous communication seemed to be a standard response, and regrettably, it has not provided the clarity or assistance that is urgently required. As time passes, my confidence in Standard Bank's ability to address concerns is diminishing.

I am seeking prompt and concrete assistance, and I kindly request your immediate attention to this matter. The need for clear and effective communication is crucial, and I hope that we can address these concerns without further delay.

Your urgent attention to this matter is greatly appreciated, and I look forward to a timely and meaningful resolution.
Standard Bank
Standard Bank's reply14 Nov 2023, 13:46
Official
Dear Malusi

Kindly be assured our team is working on this matter to ensure that your query gets resolved, the team will be in contact with you.
 
Kindest regards, 
Standard Bank Hello Peter Team 
*** 
MN
Malusi N's update16 Nov 2023, 10:25
Reviewer Update
This is WRONG Standard Bank, STOP treating your black business clients like they are sub humans.

Despite reaching out to my banker, Sharda, and following the advice of Adam Moses and Remegius Biyela, the issue remains unresolved.
They say the matter seats with Jabulile Libisi who has that power to decide whether a black business thrives or dies

This delay not only violates due process but is also causing severe harm to my business livelihood. I feel like I’ve been bouncing from pillar to post without any satisfactory resolution. The lack of transparency and communication regarding the status of my funds is deeply concerning. I urge you to prioritize this matter and take immediate action to unblock my funds, providing clarity on the reasons for this delay. The impact on my business is substantial, and the prolonged uncer*****y is both frustrating and unacceptable.
Standard Bank
Standard Bank's reply16 Nov 2023, 10:42
Official
Dear Malusi

We apologize for the hold-up in getting this resolved.

Please be aware that our team will follow up and that we will communicate.

We sincerely regret any inconvenience this has caused.

Kindest regards, 
Standard Bank Hello Peter Team 
***