Standardbank

12-09-2019 I visited the branch in Kempton park vestival mall. I told the lady at reception that i need to stop my cheque account and get a replacement card for access account, the lady walked me through enquirie.. The que was very long and there were only two consultant on counter, i have waited for 2 hours 20 minutes, a gentleman by the name of Uzi Kanzi came from nowhere with three gentleman straight to the counter assisted them with transactions. Immediately when they finshed, he never called the next customer, since i was in front i went to him. He said to me i should go back to the que, he won't be able to assist me, i asked him why? Because he just assisted those gentleman and why not me because i have been waiting long on the que and these people did not que, he said to me even if i say that he still won't assist me, i asked him where is the manager of the branch he just pointed me the office, my husband went there to call her.. When the manager came she asked what is wrong he actually **** to the manager and said they were doing internet banking on the phone and yet they were using the system.. The manager Fatima never apologised to me even him.She just told him to assist me, before he did he was busy on the system doing his own things.. The next thing he mixed the accounts issued cheque acc instead of access, and told me i should go to service to stop the cheque acc,i refused to go there, i told him i have been told from reception i will be assisted with all at enquiries, he said they don't do that at enq, the next thing he was distracted by the phone that kept on ringing, he left me on the counter without telling me where he is going, he came with Ernest Thonyama he was the assisted him to link all my accounts and limits, there was no apology from him.. I'm very disappointed with the service i have received.