Standardbank ATM Lock

My mother was depositing money at a Standard Bank branch in Pretoria CBD, Church Street. During the transaction, the ATM locked with the money still inside, and the deposit did not go through. No receipt was issued.

She immediately approached a staff member at the branch for assistance and was advised not to worry, as the money would be routed to the correct account. However, it has now been two days and the funds have still not been credited to the account.

We would appreciate your assistance in tracing the transaction and resolving this matter as soon as possible.