EB
E B

1 reviews | Active since Jul 2023

01 Sept 2023, 14:31

Standardbank ***** and services

I am highly dissatisfied and disappointed after battling a case where a *****ulent transaction was made on my account. I reported it in 12 minutes to the call centre and was assured that it was all in order. I have battled since December with Standardbank and the ombudsman. I had no success even when proof was provided. As a hairstylist I hear much about these situations of ***** and Standardbank not talking care of customers like myself. I have much to say but for now, do not expect service Standersbank. I am a long term client but totally disappointed and will certainly share my story.

0
Replies (3)
Standard Bank
Standard Bank's reply01 Sept 2023, 14:37
Official
Good day

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
***
EB
E B's update01 Sept 2023, 15:48
Reviewer Update
I just received a phone call and once again a disappointment.
Standard Bank
Standard Bank's reply01 Sept 2023, 15:53
Official
Dear E Botha

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible as our team is still investigating.

We appreciate your patience. 

Kindest regards 

Standard Bank Hello Peter Team 
***