Standardbank accessbond money keeps disseapearing!

Refer to my mail sent Mon 2023-04-03 09:35am to your Homeloans department that I’m still awaiting a response on, not even to mention your *********** call centre as service is non existent! RE: Account number: *** , ID:*** I have an Access bond where my additional contributions do not reduce the monthly bond instalment, but remains the same as per the initial agreement. I chose this option for various reasons, so that the loan can be paid off more quickly if my additional funds are not accessed, saving me interest on my mortgage in the long run and to also have excess funds available in the event i needed it for renovations or for emergencies, etc. I did a lot of research on this and i know that if i simply leave the additional funds in my home loan account, once i reached a point where the advance payments in my access bond equal the outstanding home loan amount, I would not be charged any more interest and also would no longer pay an instalment other than the monthly service fee of R75. Now I assumed I reached that point were my Access Bond Account balance was more than my outstanding amount i owed, yet the debit-order & interest was still deducted on 1 April 2023. Refer to the proof on my mail. The 1st proof on 25 March 2023 states I had the following: Access bond: R510 048.90,Paid off: R640 921.74, Outstanding amount: R509 078.26 The 2nd proof on 1 April states following: Access bond of R510 048.90, Paid off: R646 647.52, Outstanding amount of R503 352.48 THEN THE 3d PROOF ON 3 APRIL 2023 STATES: Access bond of R498 676.89Paid off: R646 590.02,Outstanding amount of R503 409.98 On 25 March 2023 & 1 April I had R510 048.90 in my access account yet now I only have R498 676.89. HOW IS THIS POSSIBLE? I did not take money from my access bond! WHERE IS MY MONEY! WHAT IS UP WITH YOUR SYSTEMS??????????? I honestly thought your system issues were fixed. If it’s not that my access bond amounts keep’s disappearing for weeks on end every year it’s something else that i have to query. It’s always just we apologise for the inconvenience and then magically a couple days later the values are back on the banking app. Standard banks constant system issues is really making me think twice about staying or just moving to another bank. I need my account and values FIXED please as per my records Standard Bank should only deduct the service fee of R75 going forward. Not any monthly debit order or interest! I need my account fixed and my access bond values corrected and this matter sorted ASAP and written confirmation sent to me in writing once done and what to expect on my next debit order on 1 May 2023.