Standardbank

I've app**** for a personal loan. I've sent my documents. On the 5th and no feedback, I have phoned in on the 6th and they would have made a note on the system and still no feedback, I've emailed basically all complaints email addresses thats available and by the 7th, no feedback. When phoning in, uou wait more or less 20min before you speak to a consultant. Where's the service gone to.