SA
Stuart A

1 reviews | Active since Aug 2024

14 Aug 2024, 09:56

***** Standardbank

I am very disappointed in the way my ***** case was handled by Standardbank. I reported the ***** in April. After numerous phone calls and emails , I was asked for an affidavit from the police station. Submitted that . After more phone calls and emails was asked for a case number . Submitted the case number . Now receive feedback at the end of July stating money is gone and there is nothing Standardbank can do about it. Very frustrating dealing with Standardbank and After all this just to be told money is gone . Got the impression Standardbank were not interested in assisting me and just could not be bothered to help.

0
Replies (5)
Standard Bank
Standard Bank's reply14 Aug 2024, 10:31
Official
Dear Stuart, 

Thank you for contacting us for assistance. 

We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time. 

We will do our best to resolve this issue as soon as possible and find a solution that works for you. 

Our team will contact you to assist you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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SA
Stuart A's update15 Aug 2024, 17:57
Reviewer Update
Thanks for the response Standardbank. I have not been contacted as yet.
Standard Bank
Standard Bank's reply15 Aug 2024, 18:02
Official
Good day Stuart.

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
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SA
Stuart A's update10 Sept 2024, 16:02
Reviewer Update
I am a patient man but this is ridiculous. No feedback or contact made from Standardbank
Standard Bank
Standard Bank's reply10 Sept 2024, 16:23
Official
Good day Stuart.

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
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