VT
Vera T

1 reviews | Active since Jan 2021

03 Feb 2021, 08:33

Standardbank

I got targed at the ATM at the walkin centrum in Langenhovenpark Bloemfontein by 2 guys that got hold of my bank card and draw the money in that account. It happend on the 29 Jan 2021. When i got home i send a e-mail to their complaint centre e-mail adress i used " ***" at 12:33 to explain what happend to me. I tried to lock a ***** case in the branch and the system gave a error so i could not lock a ***** case that is why i send a e-mail to the bank. Till up to date i did not even get a auto respond of the bank to say they did receive my e-mail and woukd look into the matter. That is how important our loyal customers are to Standardbank. They closed the branch at Langenhovenpark and their not even a security guard at that ATM

0
Replies (1)
Standard Bank
Standard Bank's reply03 Feb 2021, 23:44
Official
Hello 
  Thank you for posting your comment.  We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  We apologize for the inconvenience and undue frustration, this has caused.   We greatly appreciate your continued support   Kind regards, Complaint Resolution Centre
 *** *** (fax)
 ***