Standardbank

I said i will give Standardbank till Monday to correct there mistake at the credit bureau, and i said i know that nothing would have changed by then, its Tuesday. Nothing changed! I received a mail from them, "We would like to confirm that your service request for Credit arrears communications, is now open. Please allow until 21.05.2021, for investigation and resolution. If you have any further questions about this service request, please call us", sorry to say, this means absolutely nothing to me. There must be like 50 of those requests Locked by now. Come on Standardbank, it was so easy to put my name on there, why can't you take it of that easy. Would really like to see how the person that put my name up there looks like. Maybe you can get that person to take it of, that person can do anything. 9 months ago that account was closed, paid in full and still that wrong info is up there !!!!!!!!!?????? Maybe i must speak to a lawyer, because this starts to feel like defamation.