EP
Eddy P

1 reviews | Active since Feb 2024

20 Feb 2024, 22:46

#Standardbank

My account was suspended with Standard Bank because I received money from overseas just a sum of 30K usd while I always received those kind of amounts. I never had a problem. I went to the branch after using 75 % of that money my account was frozen. I spoke to my banker he asked me to send proof of the fund received. I sent everything the Swift, the proof of payment even the company that sent the money confirmed with a letter stating that they sent the money to me for the shipping of their goods. Unfortunately Standard Bank does not understand that. In my surprise my debit order can not be processed while there is money in my account but Standard Bank is bust charging my account with excessive amount of debit return while they put a stop on my account. Please anyone experience this before.

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Replies (1)
Standard Bank
Standard Bank's reply21 Feb 2024, 00:01
Official
Good day Eddy 

Thank you for alerting us to this. 

We would like to make sure your matter is resolved as a priority. 

We have reached out to the relevant team so that we can ensure a speedy resolution. 

Please be on the look out for a call from our team. 

Kindest regards
Standard Bank Hello Peter Team 
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