SS
Sizakele S
1 reviews | Active since Jan 2024
02 Jan 2024, 08:29
Standardbank ****
I'm so disappointed with Standardbank, they have locked my account since July 2023. Everytime I go to the branch they keep on telling me "your matter it's now in the right hands, it will be resolved soon". I have done everything they have asked from me. (ID copies, Bank statements, Affidavits). I'm so exhausted, I don't think I'll ever see my money again, Hellopeter is my last hope
Helpful (0)
Replies (11)0
Replies (11)
Standard Bank's replyOfficial
02 Jan 2024, 08:32Hi Sizakele
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply02 Jan 2024, 08:32
Official
Hi Sizakele
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience. We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you shortly.
Kindest regards,
Standard Bank Hello Peter Team
SS
Sizakele S's updateReviewer Update
05 Jan 2024, 05:58You promised to call me yesterday before 9am, but you didn't.
Will I have to wait another 6months for feedback?
Will I have to wait another 6months for feedback?
SS
Sizakele S's update05 Jan 2024, 05:58
Reviewer Update
You promised to call me yesterday before 9am, but you didn't.
Will I have to wait another 6months for feedback?
Will I have to wait another 6months for feedback?
Standard Bank's replyOfficial
05 Jan 2024, 07:08Hi Sizakele
We apologise for the delay getting back to you.
We will follow up and get back to you.
Kind regards
Standard Bank Hello Peter Team
***
We apologise for the delay getting back to you.
We will follow up and get back to you.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Jan 2024, 07:08
Official
Hi Sizakele
We apologise for the delay getting back to you.
We will follow up and get back to you.
Kind regards
Standard Bank Hello Peter Team
***
We apologise for the delay getting back to you.
We will follow up and get back to you.
Kind regards
Standard Bank Hello Peter Team
***
SS
Sizakele S's updateReviewer Update
08 Jan 2024, 15:19The silence is deafening, since last week with no any kind of feedback whatsoever. I doubt you're even taking this issue seriously. I don't know what to do anymore. I can't wait forever
SS
Sizakele S's update08 Jan 2024, 15:19
Reviewer Update
The silence is deafening, since last week with no any kind of feedback whatsoever. I doubt you're even taking this issue seriously. I don't know what to do anymore. I can't wait forever
Standard Bank's replyOfficial
08 Jan 2024, 15:26Hi Sizakele
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply08 Jan 2024, 15:26
Official
Hi Sizakele
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
We understand your frustration and are here to help. We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards,
Standard Bank Hello Peter Team
SS
Sizakele S's updateReviewer Update
08 Jan 2024, 15:54Some update now and then would be nice
SS
Sizakele S's update08 Jan 2024, 15:54
Reviewer Update
Some update now and then would be nice
Standard Bank's replyOfficial
08 Jan 2024, 16:31Hi Sizakele
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply08 Jan 2024, 16:31
Official
Hi Sizakele
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
10 Jan 2024, 10:19Hi Sizakele
We appreciate you taking our call.
We are grateful that you gave us the chance to make your time with us enjoyable. We are delighted we could help, and our staff has reassured us that the issue has been handled to your satisfaction.
We are always available to assist you if you require any additional help.
We appreciate you taking our call.
We are grateful that you gave us the chance to make your time with us enjoyable. We are delighted we could help, and our staff has reassured us that the issue has been handled to your satisfaction.
We are always available to assist you if you require any additional help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply10 Jan 2024, 10:19
Official
Hi Sizakele
We appreciate you taking our call.
We are grateful that you gave us the chance to make your time with us enjoyable. We are delighted we could help, and our staff has reassured us that the issue has been handled to your satisfaction.
We are always available to assist you if you require any additional help.
We appreciate you taking our call.
We are grateful that you gave us the chance to make your time with us enjoyable. We are delighted we could help, and our staff has reassured us that the issue has been handled to your satisfaction.
We are always available to assist you if you require any additional help.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's replyOfficial
10 Jan 2024, 17:49Hi Sizakele
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Standard Bank's reply10 Jan 2024, 17:49
Official
Hi Sizakele
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
Your matter is still under review.
We will reach you as soon as we have feedback.
Kind regards
Standard Bank Hello Peter Team
***
SS
Sizakele S's updateReviewer Update
11 Jan 2024, 20:15My issue has been resolved, thank you so much for the assistance
SS
Sizakele S's update11 Jan 2024, 20:15
Reviewer Update
My issue has been resolved, thank you so much for the assistance
Standard Bank's replyOfficial
12 Jan 2024, 07:56Good Morning
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply12 Jan 2024, 07:56
Official
Good Morning
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***