Standard wrongfully deducted money off my account!

On 24 February 2015 I tried to draw R1000 at a Standard bank ATM at Mountain Mill Shopping Centre, Worcester, entrance 4. The machine gave me my card back after I entered all my details, but no money was given by the machine. I waited for about 5 minutes and still no money was given. The ATM screen then froze. I pulled out my cellphone and phoned customer care. I received an sms notification saying R1000 was deducted off my credit card account. I reported the incident. The agent from Standard Bank advised me that the machine was resetting itself and that the machine wont release the money, so I can walk away. The agent also advised that the R1000 will be returned into my account within 24 hours. I then walked to another Standard Bank ATM at the same shopping centre at entrance 2 and withdrew the R1000 without any problems.<br> <br> On the 5th of March I went to Standard Bank in Worcester and explained my situation. The lady helping me said she'll report it and the money will be back in my account within 7 days. It's now the 11th of March and still no money. So Standard bank is keeping my R1000 for over 2 weeks. This is pathetic. I will take legal action and take my accounts to FNB!