1 reviews | Active since Oct 2018
Standard wont release my funds.
My id no is ********** 551088 I had funds deposited into my account by SARS Dated 26/10/2018 I visited standard bank Three rivers(Vereeniging) to withdraw the funds as my debit orders have started also to deduct from the money , to my surprise standard bank did not want to release the funds and told me they will need to confirm with SARS, Which i was fine it though it was the first the first i heard of it. They told me they do not know as to when I will be able to have access to funds it will depend on when they receive feedback from SARS it could be tomorrow or Next -year, i left standard very heartbroken as I am unemployed and had been on this SARS to bail me out of some of my commitments, Immediately after standard i went to SARS, SARS Advised that when the funds are released to my bank they do not get involved as all necessary checks they have done that is why payment has been granted and approved and funds sent to my bank account.i should go back to standard bank, Saturday (27/10/2018) I went to standard bank again and i was assisted by a white lady who was better than the African guy that assisted me Friday, The Lady advised that funds will be released by Monday. Monday i could still not access my money i went to standard again (with borrowed money for travelling)and now standard was singing different tune saying SARS, Has declined authorization of payment to me and they cannot further assist me and i must go to SARS, I went to SARS again SARS advised its clear that standard has an issue I must CLOSE the account and provide them SARS with new banking details, which i am not willing to, Why am i sent from pillar to post like this?
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
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We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
*** (fax)
***
