DG
Dahleen G
1 reviews | Active since Nov 2011
05 May 2020, 04:09
Standard using covid 19 to justify their bad service
My personal current account was stopped due to a transfer that came in on the 24th of April apparently it was ***** I’ve been trying to sort this out gave the bank contact details for the person who paid me no body wants to assist I called in 15 times in 1 day without joy the branch at Carnival mall says they can’t help either I have to speak to ***** . My creditors has not been paid and adding interest on my payment due to not getting access to my account. I understand they have to investigate but from the 24th today is the 5th and still no solution.
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Replies (4)
Standard Bank's replyOfficial
05 May 2020, 04:29Dear Dahleen
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
**********
Standard Bank's reply05 May 2020, 04:29
Official
Dear Dahleen
Thank you for posting your comment.
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
**********
**********
DG
Dahleen G's updateReviewer Update
05 May 2020, 13:13I still haven’t received a call from yourselves but you claim to provide the best service to your clients
DG
Dahleen G's update05 May 2020, 13:13
Reviewer Update
I still haven’t received a call from yourselves but you claim to provide the best service to your clients
DG
Dahleen G's updateReviewer Update
07 May 2020, 11:53This is absolutely disappointing never in my 22 years of banking with standard bank not being a staff member have had this terrible service I will definitely be closing all my accounts
DG
Dahleen G's update07 May 2020, 11:53
Reviewer Update
This is absolutely disappointing never in my 22 years of banking with standard bank not being a staff member have had this terrible service I will definitely be closing all my accounts
DG
Dahleen G's updateReviewer Update
07 May 2020, 11:54Not even one call from standard bank wow
DG
Dahleen G's update07 May 2020, 11:54
Reviewer Update
Not even one call from standard bank wow