STANDARD Useless Incapable BANK

I am conflicted, I need their help, but I also want to complain about their lack of service,

I am abroad working currently and I have been mailed by you FICA department stating that I have to go in a branch within 10 days to verify my identity documents and proof of residence, or my account will be blocked.

Let me just precursor this by stating that I have been working abroad now for multiple years and them as the entity calling itself “standard bank” know about this.

After a phone calls costing me over R1000(because I am roaming) this morning and being cut off multiple times for no reason, I completely lost my sense of humor .

The telephone/service operator also does not seem to contain any verbal s**** of any kind, forego could not assist me in any way. The one operator says they will extend my time, the other one says I can just write a letter and give copies to someone to hand in. MAKE UP YOUR DAMN MIND STANDARD BANK!

This is not the first time this has happened with me…. Do they as the entity calling themselves “standard bank” actively look for ways to aggravate and inconvenience their longstanding clients to the point that they want to find another institution to bank with.

Please guys fix it