MS
Mark S
1 reviews | Active since Nov 2019
24 Nov 2019, 23:55
Standard Trust Limited. Very poor unprofessional service.
<div>My mother passed away 30 May 2019. Mid June it was reported to Standard Trust. Nothing complicated with my mothers affairs. Not even fixed property. A list of emails sent to ***** at Hyde Park branch since then. Seldom replies. Estate supervisor promises to call back but he does not. Kea at reception is not helpful at all. They are dragging on and on and ***** goes on annual leave and nothing is done while she is away. I have a list of emails sent and phone calls made without feedback. </div>
Helpful (0)
Replies (1)0
Replies (1)Standard Bank's replyOfficial
27 Nov 2019, 07:05Hello Mark
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***
Standard Bank's reply27 Nov 2019, 07:05
Official
Hello Mark
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards,
Complaint Resolution Centre
***
***
*** (fax)
***
***
