Standard Trust Limited. Terrible service to beneficiaries.

I am a student who is under STL beneficiaries in Standard Bank. I am dissatisfied with their services because I haven’t had a place to sleep because my trust fund disappointed me and never kept any promises. It was Tintswalo who I was frequently calling and talking to about the funds having to be transferred to the place I was supposed to move into. I did tell them via email that I would complain about them on this site. All I needed was proof of payment for a new place from money that my mother had saved for me. These people keep our funds from us even when we’re in emergencies that require funds to be processed immediately/ on that day. I spoke to Tintswalo on the call centre and she said that the funds would be processed on the same day I send them as I have been communicating that I have been wanting to move into a new apartment. We had a power outage where i rented last month and the money was only paid after I had to move out. The lady (Tintswalo) told me that I’d only have to send the email on the day and it would be processed but it was not. I told them that I’d report them on this site but they didn’t take it seriously and Tintswalo made it seem like the whole issue was my fault when the mistake was on Standard Banks side. I had communicated with them through email that I would like to move out of my current apartment because I didn’t like the conditions for my studying. They didn’t listen to me and showed no sympathy or humility. I feel like the people that work there either aren’t parents or just don’t care about their beneficiaries because I told them about my situation and why I had to move. Tintswalo told me that the rent would be paid on time and it wasn’t so I was supposed to move out. She forgot that calls are recorded before she told me that it was my fault that I didn’t receive the funds to move into a new apartment even when I sent the invoices as she asked because she told me it’s my fault when the problem was on the side of the trust. I recommend that people don’t use Standard Trust Limited because of you pass on your child will stay without a place to stay or food because even when I communicate that I don’t have these necessities, I’m never ever prioritised or the money just wouldn’t be paid and I would have to stay without anywhere to sleep because of my own trust fund. They were supposed to pay today because Tintswalo promised me that I could get the funds on the day I send the email. I gave that allocated time to complete the payment and told them that I’d report them if they don’t transfer the funds so I can pay the company that would be handling my accommodation. Please never use stlbeneficiaries for your children as they can be stuck just like me and not have a place to sleep or anything to eat just because they’re unemployed and dependent on the trust fund. Now I realise I have to look for work because of Standard Bank’s incompetence. If you want your child to live a normal student life then do not ever use STL beneficiary care their services are appalling. I’m hungry and homeless because I trusted a person who works there. Meanwhile i have the money to pay for all of this but they know how to hold it back as if it’s theirs. They show no sympathy or actual care for clients. Their services are disgusting. I highly derecommend this company for trusts as they are professionals at disappointing clients and leaving us destitute as beneficiaries