Standard Trust Limited. Terrible service to beneficiaries.

Being a beneficiary under Standard Bank Trust is very stressful and depressing. My calls do not get answered and emails don't get rep**** at all.

This is the 3rd time I am not getting my monthly payment and as a Beneficiary you work on a budget and expect to get paid in time and when Standard Bank Trust miss payment, they do not bother to communicate and when you you call they just tell you that there is no funds in the Trust, "HOW IS THERE NO FUNDS IN THE TRUST WHEN YOU KNOW THAT YOU ARE OBLIGATED TO PAY YOUR BENEFICIARY EVERY MONTH"...

This time I was told that I will get the money after 14 days, and 14 days later nothing. Its Easter weekend and needed the money, now all plans halted, I have to tell my kids that I do not have fuel or money for Easter plans. What I know is that the Trust account will never miss Trust Management fees yet as a Beneficiary I have to suffer and will never be prioritized.

Its painful that I cannot do anything, I ask for statements and explanation of what the Trust funds are being used for and I get ignored.

I recently asked for an increase in my monthly income because the economy is bad and up to now no communication regarding this.

Below is what I really need to be improved===

[a] Transparency: As a beneficiary I need to know what the Trust funds are being used for, profits from investiments [b] Communication: Improve communication. [c] Empathy: Please understand that Beneficiaries are human being also ===

I see so much reviews regarding how Standard Bank Trust mistreat beneficiary, not answering calls, I guess nothing can be done, as long as Standard Bank is benefiting.