Standard Trust Limited - no service

Item: Standard Bank
Rating: 1
Author: James M

Have been trying for over 5 weeks to get someone at Standard Trust to give me an update on an Estate that they are winding up. This is a very small estate and has been with Standard Trust for 23 months with no finalisation. Until February 2022 the person dealing with the estate kept us up to date on progress. Since their departure no-one is taking ownership and reverting back to me. I have escalated to their Complaints Resolution Centre some 2 weeks ago and despite the consultant assuring me that I would receive feedback, I have received nothing. NOTHING

This is despicable and unacceptable service.

Helpful (0)

Replies (3)

Standard Bank's replyOfficial

06 Jul 2022, 11:54

Good Morning James

Thank you for raising your concerns with us.

We have escalated the matter to the relevant team so that we can ensure a speedy resolution.

Please be on the look out for a call from our team.

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply06 Jul 2022, 11:54

Official

James M's updateReviewer Update

11 Jul 2022, 11:19

Well - No Thanks to the Standard Bank Team.

Have had no call or response since they said they would.

Disgusting service.

I would never advise people to use any of their services or products.

James M's update11 Jul 2022, 11:19

Reviewer Update

Well - No Thanks to the Standard Bank Team.

Have had no call or response since they said they would.

Disgusting service.

I would never advise people to use any of their services or products.

Standard Bank's replyOfficial

11 Jul 2022, 13:35

Good day James

We sincerely apologize for the delay in responding to this matter.

Our team has responded via email, kindly review and respond accordingly.

We will be in touch with further feedback.

Kindest regards
Standard Bank Hello Peter Team
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Standard Bank's reply11 Jul 2022, 13:35

Official