jT
jean T
1 reviews | Active since Jan 2019
24 May 2022, 10:05
Standard Trust Limited is the worst. DO NOT trust Standard bank to be your executors.
DO NOT TRUST STANDARD LIMITED WITH YOUR WILL. My grandma has passed away 2 years ago. Only after a year they phoned my sister and I to inform as we're beneficiaries. Still haven't received a statement of E/L after 2 years. We have gone through 4 people that were assigned to the case. No communication and every time you phone them someone else resigned.
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Replies (6)0
Replies (6)
Standard Bank's replyOfficial
24 May 2022, 16:10Good day Jean Du Toit
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our Trust management team.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Regards
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our Trust management team.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Regards
Standard Bank's reply24 May 2022, 16:10
Official
Good day Jean Du Toit
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our Trust management team.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Regards
Thank you for bringing your concerns to our attention.
Your concerns have been escalated to our Trust management team.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
Regards
jT
jean T's updateReviewer Update
01 Jun 2022, 11:39Just an update on this for anyone seeing this. Standard bank provided me with a complain number and that's it. No further actions were taken. No communication from their side. I don't even know who the current estate officer is because no one replies to an email or answers a phone at Standard Trust limited. I've referred the matter to the Ombudsman for Banking services as this unacceptable.
jT
jean T's update01 Jun 2022, 11:39
Reviewer Update
Just an update on this for anyone seeing this. Standard bank provided me with a complain number and that's it. No further actions were taken. No communication from their side. I don't even know who the current estate officer is because no one replies to an email or answers a phone at Standard Trust limited. I've referred the matter to the Ombudsman for Banking services as this unacceptable.
Standard Bank's replyOfficial
02 Jun 2022, 10:22Dear Jean Du Toit
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
Standard Bank's reply02 Jun 2022, 10:22
Official
Dear Jean Du Toit
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We’re saddened to hear that this has been your experience.
We take these matters very seriously and can assure you that we will be attending to your query with urgency.
We will be taking a closer a look and will get back to you.
Kindest regards,
Standard Bank Hello Peter Team
jT
jean T's updateReviewer Update
20 Jun 2022, 10:25Good day all
I've received a two liner response from Standard bank just stating that they're still processing estate....after 2,5 years. No details and no further response after several emails were sent and no one answers a phone. The best part is that Standard bank is paid a monthly service fee for being executors of the estate. If you search on HelloPeter you'll see there are tons of cases like mine. So whilst they are delaying the process, they are profiting. Unacceptable. DO NOT ENTRUST STANDARD BANK WITH YOUR ESTATE. It will make the process miserable for your loved ones.
I've received a two liner response from Standard bank just stating that they're still processing estate....after 2,5 years. No details and no further response after several emails were sent and no one answers a phone. The best part is that Standard bank is paid a monthly service fee for being executors of the estate. If you search on HelloPeter you'll see there are tons of cases like mine. So whilst they are delaying the process, they are profiting. Unacceptable. DO NOT ENTRUST STANDARD BANK WITH YOUR ESTATE. It will make the process miserable for your loved ones.
jT
jean T's update20 Jun 2022, 10:25
Reviewer Update
Good day all
I've received a two liner response from Standard bank just stating that they're still processing estate....after 2,5 years. No details and no further response after several emails were sent and no one answers a phone. The best part is that Standard bank is paid a monthly service fee for being executors of the estate. If you search on HelloPeter you'll see there are tons of cases like mine. So whilst they are delaying the process, they are profiting. Unacceptable. DO NOT ENTRUST STANDARD BANK WITH YOUR ESTATE. It will make the process miserable for your loved ones.
I've received a two liner response from Standard bank just stating that they're still processing estate....after 2,5 years. No details and no further response after several emails were sent and no one answers a phone. The best part is that Standard bank is paid a monthly service fee for being executors of the estate. If you search on HelloPeter you'll see there are tons of cases like mine. So whilst they are delaying the process, they are profiting. Unacceptable. DO NOT ENTRUST STANDARD BANK WITH YOUR ESTATE. It will make the process miserable for your loved ones.
jT
jean T's updateReviewer Update
05 Sept 2022, 07:14Good day all
Just an update: 2 months later and we're still busy trying to close this estate. It's literally just one asset that has to be sold and we would've been done. The asset had a buyer. We're now going for 3 years on this estate!!! If you're reading this, PLEASE DON'T PUT YOUR LOVED ONE THROUGH THIS. DO NOT MAKE STANDARD TRUST LIMITED EXECUTORS OF YOUR ESTATE
Just an update: 2 months later and we're still busy trying to close this estate. It's literally just one asset that has to be sold and we would've been done. The asset had a buyer. We're now going for 3 years on this estate!!! If you're reading this, PLEASE DON'T PUT YOUR LOVED ONE THROUGH THIS. DO NOT MAKE STANDARD TRUST LIMITED EXECUTORS OF YOUR ESTATE
jT
jean T's update05 Sept 2022, 07:14
Reviewer Update
Good day all
Just an update: 2 months later and we're still busy trying to close this estate. It's literally just one asset that has to be sold and we would've been done. The asset had a buyer. We're now going for 3 years on this estate!!! If you're reading this, PLEASE DON'T PUT YOUR LOVED ONE THROUGH THIS. DO NOT MAKE STANDARD TRUST LIMITED EXECUTORS OF YOUR ESTATE
Just an update: 2 months later and we're still busy trying to close this estate. It's literally just one asset that has to be sold and we would've been done. The asset had a buyer. We're now going for 3 years on this estate!!! If you're reading this, PLEASE DON'T PUT YOUR LOVED ONE THROUGH THIS. DO NOT MAKE STANDARD TRUST LIMITED EXECUTORS OF YOUR ESTATE
Standard Bank's replyOfficial
05 Sept 2022, 09:03Hi Jean
We appreciate you flagging your concerns with us.
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
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Standard Bank's reply05 Sept 2022, 09:03
Official
Hi Jean
We appreciate you flagging your concerns with us.
We appreciate you flagging your concerns with us.
Your concerns have been escalated to our management team.
We appreciate your patience and understanding.
Standard Bank Help Centre
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