ND
Nokuthula D
1 reviews | Active since Dec 2020
05 Sept 2025, 12:49
Standard Trust Limited Beneficiary Care Refusal to pay for Beneficiary Needs
It's been 4 working days since I sent a request for a school fee payment with no success. It's my understanding that this is an off-peak season for the STL Care entity so it doesn't make sense to me why my request is not processed for so long.
My child is inconvenienced at this point as he's suspended till the fees are settled by his trust fund that's being managed by the Standard Trust Limited Beneficiary Care.
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Standard Bank's replyOfficial
05 Sept 2025, 12:59Dear Nokuthula,,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible.
Our Trust team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible.
Our Trust team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Standard Bank's reply05 Sept 2025, 12:59
Official
Dear Nokuthula,,
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible.
Our Trust team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for contacting us for assistance.
We try very hard to make every customer’s experience enjoyable, and we really regret not being able to meet your expectations this time.
We will do our best to resolve this issue as soon as possible.
Our Trust team will contact you to assist you.
Kindest regards,
Standard Bank Hello Peter Team
***