LS
Lebogang S
1 reviews | Active since Jun 2022
13 Jun 2022, 11:27
Standard Trust Limited
Good day I am not happy with the Standard Trust Limited team, we have been appointed an estate officer on the 24th of March and he had only corresponded with one party of the estate beneficiary and the other party has not being contacted, I have been sending emails and tried calling but with no luck let along acknowledge, I have also included his manager and she is also not corresponding. I am very disappoint at the service that I am getting from the onboard team. The estate officer is Nkosinathi Makhoza and the manager's name is Ralda buys.
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Replies (4)
Standard Bank's replyOfficial
13 Jun 2022, 11:30Dear Lebogang Skosana,
We have received and reviewed your Hello Peter post.
Our Customer Resolution Team has logged a formal compliant which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Standard Bank Help Centre
***
We have received and reviewed your Hello Peter post.
Our Customer Resolution Team has logged a formal compliant which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Standard Bank Help Centre
***
Standard Bank's reply13 Jun 2022, 11:30
Official
Dear Lebogang Skosana,
We have received and reviewed your Hello Peter post.
Our Customer Resolution Team has logged a formal compliant which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Standard Bank Help Centre
***
We have received and reviewed your Hello Peter post.
Our Customer Resolution Team has logged a formal compliant which has been routed to the relevant department for investigation and resolution.
We will be in touch with you to resolve this matter.
Regards,
Standard Bank Help Centre
***
Standard Bank's replyOfficial
14 Jun 2022, 11:14Good day Lebogang Skosana,
We would like to thank you for giving us the opportunity to assist in your matter.
We are glad that the team has reached out and an appointment has been set. I
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team***
We would like to thank you for giving us the opportunity to assist in your matter.
We are glad that the team has reached out and an appointment has been set. I
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team***
Standard Bank's reply14 Jun 2022, 11:14
Official
Good day Lebogang Skosana,
We would like to thank you for giving us the opportunity to assist in your matter.
We are glad that the team has reached out and an appointment has been set. I
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team***
We would like to thank you for giving us the opportunity to assist in your matter.
We are glad that the team has reached out and an appointment has been set. I
If you need any further assistance, please don’t hesitate to reach out to us.
Kindest regards,
Standard Bank Hello Peter Team***
LS
Lebogang S's updateReviewer Update
18 Oct 2022, 12:18Good day
I am yet not happy again with lack of communication and interaction from the Standard Bank Trust, the initial officer Nkosinathi Makhoza is yet not responding to my emails or answering any of my calls I have tried to get in touch with them since our last interaction and I was promised updates regarding my dads late estate but nothing its been over a month now and I am really upset about this as I was hoping that there will be an update at least regularly about the matter.
I really do not understand why we have to go through so much trouble for matters like these to be resolved, its sad enough that we have to go through the emotions of losing your loved ones and now having to go through such.
I am yet not happy again with lack of communication and interaction from the Standard Bank Trust, the initial officer Nkosinathi Makhoza is yet not responding to my emails or answering any of my calls I have tried to get in touch with them since our last interaction and I was promised updates regarding my dads late estate but nothing its been over a month now and I am really upset about this as I was hoping that there will be an update at least regularly about the matter.
I really do not understand why we have to go through so much trouble for matters like these to be resolved, its sad enough that we have to go through the emotions of losing your loved ones and now having to go through such.
LS
Lebogang S's update18 Oct 2022, 12:18
Reviewer Update
Good day
I am yet not happy again with lack of communication and interaction from the Standard Bank Trust, the initial officer Nkosinathi Makhoza is yet not responding to my emails or answering any of my calls I have tried to get in touch with them since our last interaction and I was promised updates regarding my dads late estate but nothing its been over a month now and I am really upset about this as I was hoping that there will be an update at least regularly about the matter.
I really do not understand why we have to go through so much trouble for matters like these to be resolved, its sad enough that we have to go through the emotions of losing your loved ones and now having to go through such.
I am yet not happy again with lack of communication and interaction from the Standard Bank Trust, the initial officer Nkosinathi Makhoza is yet not responding to my emails or answering any of my calls I have tried to get in touch with them since our last interaction and I was promised updates regarding my dads late estate but nothing its been over a month now and I am really upset about this as I was hoping that there will be an update at least regularly about the matter.
I really do not understand why we have to go through so much trouble for matters like these to be resolved, its sad enough that we have to go through the emotions of losing your loved ones and now having to go through such.
Standard Bank's replyOfficial
18 Oct 2022, 12:44Good day Lebogang
We are sorry to hear this. We will request our team to urgently follow up on this matter.
We will be in touch.
Kindest regards
Standard Bank Hello Peter Team***
We are sorry to hear this. We will request our team to urgently follow up on this matter.
We will be in touch.
Kindest regards
Standard Bank Hello Peter Team***
Standard Bank's reply18 Oct 2022, 12:44
Official
Good day Lebogang
We are sorry to hear this. We will request our team to urgently follow up on this matter.
We will be in touch.
Kindest regards
Standard Bank Hello Peter Team***
We are sorry to hear this. We will request our team to urgently follow up on this matter.
We will be in touch.
Kindest regards
Standard Bank Hello Peter Team***