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silversidx S

1 reviews | Active since Oct 2016

03 Dec 2019, 09:30

Standard Trust has delayed administration of my father's estate for more than 18 months.

I have been dealing unsuccessfully with Standard Trust regarding the administration of my father's estate. My father passed away on 28 February 2018 and we have been trying to wind up the estate since then. The case has been handed from one administrator to another, and noone seems to know what is happening!

I have complained many times to *** and have tried to call Standard Trust numerous times, only to be ignored and pushed down the line. There is now major interest accrued on the estate debts which have not been wound up.

I have escalated this to the Ombud for banking services. I want resolution immediately and I want Standard Trust to absorb ALL interest and penalty fees, due to their incompetence and reluctance to assist me.

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Replies (1)
Standard Bank
Standard Bank's reply05 Dec 2019, 08:08
Official
Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.  

We apologize for the inconvenience and undue frustration, this has caused.  

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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